FAQ v2

Here’s a detailed and professional Frequently Asked Questions (FAQs) section for MMT – Watches Online Store, designed to improve customer experience and reduce support inquiries:

Frequently Asked Questions (FAQs)

Welcome to the MMT FAQ section. Below you’ll find answers to the most common questions about our products, orders, delivery, returns, and more.

🛍️ Orders & Products

1. Are your watches original and authentic?

Yes. All watches sold at MMT are 100% original and sourced from authorized distributors and brands. We guarantee authenticity on every product we offer.

2. How can I place an order?

You can place your order by:

• Visiting our website: www.mmtwatches.com

• Adding your favorite watch to the cart

• Proceeding to checkout

• Selecting your preferred payment and shipping method

You’ll receive an order confirmation email or SMS once your order is placed successfully.

3. Can I change or cancel my order?

You can request changes or cancellation within 2 hours of placing the order by contacting our support team via email or WhatsApp. Orders already processed or shipped cannot be modified.

🚚 Shipping & Delivery

4. Do you offer nationwide delivery?

Yes, we deliver all across Pakistan, including major cities and remote areas via trusted courier partners.

5. How long does delivery take?

• Standard delivery takes 2–5 business days.

• For remote or out-of-service areas, it may take slightly longer.

• You’ll receive tracking information via SMS/email once your order is shipped.

6. How much is the delivery fee?

• Delivery is free on orders above PKR 3,000.

• For orders below PKR 3,000, a nominal shipping fee will apply (visible at checkout).

💳 Payments

7. What payment methods do you accept?

We offer multiple payment options:

• Cash on Delivery (COD)

• Bank transfer

• Credit/Debit cards

• Mobile wallets (Easypaisa, JazzCash)

8. Is online payment safe on your website?

Absolutely. Our payment gateways use SSL encryption and secure servers to protect your financial data. We do not store card details on our servers.

🔄 Returns & Exchanges

9. What is your return and exchange policy?

You can return or exchange a product within 7 days of receiving it, provided:

• The item is unused and in original packaging

• Proof of purchase is available

• The item is not listed as “non-returnable”

Please refer to our full Return & Exchange Policy for complete details.

10. How do I initiate a return?

Simply email us at returns@mmtwatches.com with your order number, reason for return, and clear photos if the item is defective or incorrect.

⏱️ Warranty & After-Sales Support

11. Do your watches come with a warranty?

Yes, most watches come with manufacturer or MMT warranty, typically ranging from 6 to 12 months. The warranty covers manufacturing defects, not physical or water damage.

12. What if I receive a defective watch?

In case of a defective or damaged item, contact us within 48 hours of delivery. We’ll arrange a replacement or refund based on your case.

📦 Tracking & Support

13. How can I track my order?

Once your order is shipped, we’ll send you a tracking ID via SMS and email. You can track it directly via the courier’s website.

14. I haven’t received my order. What should I do?

If your order is delayed beyond the estimated time, contact our support team via WhatsApp or email. We’ll coordinate with the courier and update you promptly.

📩 Contact & Support

15. How can I contact MMT support?

You can reach us through:

• Email: support@mmtwatches.com

• Phone/WhatsApp: +92-XXX-XXXXXXX

• Contact Form: Available on our Contact Us page
  Our team is available Monday to Saturday, 10 AM – 6 PM.

💡 Other Questions

16. Do you offer gift wrapping?

Yes, we offer complimentary gift wrapping on request. Just mention it in the “Order Notes” during checkout.

17. Can I become a reseller or distributor?

Yes! For wholesale or reseller inquiries, please email business@mmtwatches.com and our team will guide you through the process.

Still have questions? We’re here to help.
Visit our Contact Us page or email us at support@mmtwatches.com

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