Returns + Exchanges

At MMT, your satisfaction is our top priority. We understand that sometimes your purchase may not be exactly what you expected, and we’re here to make the return and exchange process as simple and stress-free as possible.

1. Eligibility for Returns and Exchanges

We accept returns and exchanges within 7 days of receiving your order, provided the following conditions are met:

• The item must be unused, unworn, and in original condition.

• The item must be returned in its original packaging, including watch box, tags, manuals, and warranty card.

• A proof of purchase (order number, invoice, or receipt) is required.

2. Non-Returnable Items

Certain items are not eligible for return or exchange:

• Watches that show signs of wear or damage

• Customized or personalized watches

• Clearance or final sale items (marked as non-returnable on the product page)

• Watches with removed or tampered warranty seals

3. Return Process

To initiate a return:

1. Email us at: returns@mmtwatches.com within 7 days of receiving your order.

2. Include your order number, a brief reason for return, and clear photos (if the product is defective or damaged).

3. Wait for our customer support team to respond with a Return Authorization Number (RAN) and instructions.

4. Carefully package the product and send it to the return address provided.

Note: Customers are responsible for the return shipping costs unless the item was defective or sent in error.

4. Exchange Policy

If you want to exchange your watch for a different model:

• Follow the return process above.

• Mention the model you’d like in exchange.

• If the new item costs more, we’ll send you a payment link for the difference.

• If the new item costs less, we’ll refund the difference after the exchange is processed.

5. Refunds

Once we receive and inspect your returned item, we will:

• Notify you via email that we’ve received your return

• Approve or reject your return based on its condition

• If approved, process your refund within 7 working days

Refunds will be issued to the original payment method (bank transfer, card, or mobile wallet). In the case of Cash on Delivery (COD) orders, refunds will be processed via bank transfer.

6. Damaged or Defective Items

If your order arrives damaged, defective, or incorrect:

• Contact us within 48 hours of delivery

• Include pictures of the item and packaging

• We will prioritize your case and offer a replacement, exchange, or full refund

7. Late or Missing Refunds

If your refund is delayed:

• First, check your bank account or payment app

• Contact your bank or card provider

• If the issue persists, email us at support@mmtwatches.com

8. Important Notes

• Returns must be sent using a trackable shipping service

• We are not responsible for returns lost in transit

• Products returned without authorization will not be accepted

9. Contact Us

For any return or exchange queries, feel free to contact our support team:

Email: returns@mmtwatches.com
Phone/WhatsApp: +92-XXX-XXXXXXX
Business Hours: Monday to Saturday, 10 AM – 6 PM
Website: www.mmtwatch.com

Thank you for shopping with MMT. We’re committed to making sure every watch you wear from us brings you style, precision, and satisfaction.